Tue 21 Nov 2017 Roaman's, You have account's set up for your customer's to pay their monthly bills by a certain date, which usually falls around the 5th or 6th day of each month. Now we have a problem.
When they send the payments (along with the billing statement you include) it's odd that you never seem to get the payment's on time (??) and you add a penalty and/or other fees on the next bill. In other words, with each monthly payment from a customer, the bill keeps getting larger and larger. They just can't keep up. When they cancel their account and send back the credit card clipped in half, they ask if they can pay down the account.
They included correspondence, dated and copied, yet, for some strange reason, they never hear back from you. Now why is that?
I don't think that what you're doing is legal. I'm a private detective.
Reason of review: Problems with payment.