1. purchased a coat for a Christmas present. Was to get "free 1st time shipping" but computer would not take it - rep said could not do it, email
2. emailed that NEXT item would be shipped free - snippy
3. coat was crooked on all sleeves; lopsided - ruined the gift
4. called and rep said would send free shipping return label
5. credit card was charged an additional 9.99 for this "free" return
6. email complaint will not go through
7. COmplaints all over internet - should have heeded but my sister loved this coat.... UGH - no quality control would have passed this
Monetary Loss: $20.