2 comments

This is my second encounter with this company and I am not pleased. Never was. My first ever order doesn't even appear on my account history on the site.

Recently I returned an order in early December and tracked it via the tracking number on the order invoice sheet. Not to mention I also received another customer's invoice order sheet with mine. NOT PROFESSIONAL AT ALL. According to tracking my order was returned/delivered on the 10th of December. When I first called about it, a rep told me they had received my order and I should see a refund by the end of that week.

I called again (over a month later) and it was as if the rep couldn't hear me on the other line, repeating "hello..." I heard her quite clearly. I was tossed over to another rep who said they had received the order today 01/10/2013 (which is a month later) and that is has not been processed. It takes a WHOLE MONTH to process a returned order? Really?

According to their site a refund "check" is issued the same week and if by credit, allow for 1-2 billing statements to appear. Will my refund be issued next month? My returned order is not even in their system when I spoke to yet another customer service rep today.

This company seems unorganized, if not shady and sketchy, about returns and refunds. I'm considering taking further action against this company about my refund.

I WOULD NOT recommend Roaman's to anyone. I've only ever ordered shoes, but I obviously returned one pair and only kept the other because I didn't want to deal with the hassle of returning the order. The quality is poor to average. The customer service is average. Returning an order and receiving a refund is a definite hassle because apparently it takes FOREVER to process a return.

Monetary Loss: $44.

Had an Experience with Roamans?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#610274

Ughhh wish I had read this sooner!3 days ago (might be going on the 4th day now),I ordered a tunic from them via Amazon and haven't heard anything about my order being shipped.

I placed a couple of others on the same day and they both got shipped out just yesterday. The tunic was really pretty,but after reading that its poor quality,I'm not that much excited anymore.

Hopefully I won't have any problems like it was for you.Thanks for this.

ConsumerAdvocate183
Pittsburgh, Pennsylvania, United States #602909

FRIENDS DON'T LET FRIENDS SHOP AT ROAMANS!

You May Also Like

Promgirl - Dress Review from Bethesda, Maryland Promgirl "FALSE ADVERTISEMENT!! I don't usually write reviews, however this website deserves one. I had four girls purchase bridesmaids dresses for my wedding because the pictures online look amazing. Although, when..." Read more Modlily - Cheap, nasty and nothing like the photo!! Modlily "I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through..." Read more Modlily - They took my money and I have no clothes! Modlily "I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES! There is no live chat, and if they get back to you,..." Read more Modlily - NOT CASHMERE Modlily "I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price..." Read more The NFL lost Another Customer Nfl "What the players are doing is shameful. Disrespecting the flag and the people who fought for freedom is absolutely despicable. If you have a complaint, a problem, an issue etc,..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more